States are working hard to make sure consumer assistance is available for individuals enrolling in coverage through health insurance exchanges in October. In this webinar, we'll hear how different exchanges, and different exchange types, are approaching this mission.
Three panelists will offer state perspectives on the scope and format of training for Navigators and in-person assisters; strategies for managing hand-offs among call centers, Navigators, Medicaid agencies and others; and plans for monitoring the effectiveness of assistance provided. Other experts will give an overview of key features of consumer-assistance strategies generally, including roles for Navigators, In-Person Assisters, certified application counselors, call centers, websites, agents and brokers. Our knowledgeable panel will take questions from webinar listeners as well, so sign up to participate.
Featuring:
- Adela Flores-Brennan, Connect for Health Colorado
- Dan Van Sant, MNSure
- Sandra Cook, Arkansas Health Connector
- Heather Howard, Princeton Univ. and RWJF's State Health Reform Assistance Network
- Rachel Dolan, National Academy for State Health Policy
- Anita Cardwell, National Academy for State Health Policy”
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