PEAKView November 2016

Monthly PEAK Training Tips - Web Conference
Each month, we cover a different PEAK topic, and participants will have the opportunity to engage in Q & A and share best practices.

Topic: Open forum Q & A
Wednesday, November 2 | 9:00 am - 9:30 am | Click to RegisterAdditionally, we want to hear from you! Please click here to submit a topic for an upcoming PEAK Training Tips session.

Community Partner Support Call

CBMS/PEAK support calls - every Thursday from 3:00pm - 3:30pm throughout open enrollment. 

Information regarding fixes, calls and call-in information are posted on our website: PEAKOutreach.com

[Source: PeakView]

HCPF Policy Updates

Elimination of Five-Year Bar for Lawfully Residing Pregnant Women and Children

"Effective July 1, 2016, the removal of the five-year waiting period is extended to all Health First Colorado (Colorado's Medicaid Program) children in the following non-MAGI categories: the Health First Colorado Medicaid Buy-In Program for Children with Disabilities, Health First Colorado Medicaid Buy-In Program for Working Adults with Disabilities, Breast and Cervical Cancer and all Home and Community Based Services Waiver programs and the Nursing facilities Hospital Institutionalized program. The removal of the five-year waiting period will also apply to children in the state-subsidized adoption group and the Chafee independent foster care adolescent group.

Following this change, the Department will have eliminated the five-year bar for all lawfully residing pregnant women and children in Colorado who qualify for Health First Colorado (Colorado's Medicaid Program) or CHP+.
Click here for the Department's updated FAQs on this change

Medicaid Policy Update for Individuals Residing in Community Corrections Facility (or "Halfway Houses")

In response to recent federal guidance, the Department of Health Care Policy and Financing (HCPF) issued a policy statement which explains, effective June 1, 2016, Medicaid-covered services are available to residents of Community Corrections facilities (often referred to as half-way houses) who meet other Medicaid eligibility criteria, including individuals who reside at the facility involuntarily.

When applying through Colorado.gov/PEAK for Medical Assistance benefits, applicants should not indicate they are currently incarcerated if they are living in a community corrections facility. At this time, it will also be possible for individuals to receive real-time eligibility determinations. For the full policy statement click here.

Community Corrections facilities and certified medical assistance sites are also available to assist individuals who wish to apply in-person. Click here for a list of county MA assistant sites."

[Source: PEAKview]

Colorado PEAK Updates

To access PEAKView May Newsletter, click here

"The PEAKView is distributed monthly by the PEAK Outreach Team to keep you informed on training and outreach opportunities. We'll also send updates about PEAK enhancements and other news that is aimed to improve the application and enrollment experience."
[Source: Colorado PEAK]

Upcoming PEAK Enhancements

PEAK enhancements webinars will be held in June. We have already opened registration, so register now and watch for more information on upcoming enhancements in next month's newsletter! 

June Enhancements Webinars:
Wednesday, June 22 | 1:00 pm - 3:00 pm | Register Now
Monday, June 27 | 9:00 am - 11:00 am | Register Now

[Source:  PEAKView]

Colorado PEAK Updates

“New! PEAK Monthly Training Tips: Join the PEAK Outreach Team on Wednesday, April 20, as we kick off a new series of monthly web conferences. Informed by the needs of our community partner network, each session will provide the opportunity to engage in Q & A and share best practices with other organizations. The topic for April will be Reporting a Change. The agenda will include time for updates from the PEAK Outreach Team and any news participants have to announce. Click here to register. With the exception of April 20, the PEAK Monthly Training Tips webinar will take place on the first Wednesday of every month, so be sure to reserve time on your calendar to join us!

April PEAK Updates: There are a few enhancements that will launch in PEAK on April 24. Please register to attend one of the PEAK Outreach webinars to learn about the updates to improve the application experience. The next webinars are April 21, 1:00-1:30pm and April 25, 9:00am-9:30am.

Community Partner Support Call: Support calls are scheduled to follow PEAK updates to discuss system performance and known issues. The next call is April 28, 3:00-3:45pm, Phone: 877-820-7831, Access code: 349141#.

PEAK Outreach Materials: Brochures, client business cards, and posters are available! Request materials printed in English/Spanish at peakoutreach.com/outreach-materials.” [Source: Colorado PEAK]

Colorado PEAK Updates

“Register to attend a webinar to learn about the March 2016 Enhancements: To register for a webinar, click on the link of the date you would like to attend: Thursday, March 17 at 1:00pm or Monday, March 21 at 9:00am.

PEAK User Guides: Direct links to the updated user guides are below and can be accessed on our outreach and training site at PEAKOutreach.com/Training.

Community Partner Support Call: Support calls are scheduled to follow PEAK updates to discuss system performance and known issues. The next support call is Thursday, March 24, 3:00 - 3:45 pm. Phone: 877-820-7831, Access code: 349141#.

Brochures, client business cards, and posters are available! Request materials printed in English/Spanish at peakoutreach.com/outreach-materials.

Request training for your organization and access existing user guides, presentations, and webinars at peakoutreach.com/training.” [Source: Colorado PEAK]

Colorado PEAK Updates

“January PEAK Updates: click here for a summary of the enhancements to PEAK this month. In addition to the enhancements, below is a summary of the issues that were resolved this month.

Community Partner Support Call: Support calls are scheduled to follow PEAK updates to discuss system performance and known issues. The next support call is Thursday, February 25th, 3:00 - 3:45 pm, phone: 877-820-7831, access code: 349141#.

2016 PEAK User Guides: We have been busy creating new training resources for 2016, and are in the midst of finalizing current PEAK user guides. The following new user guides are available: Application Status, Account Password-When Forgotten, and Account Password-Change Existing.” [Source: PEAK Colorado]

Colorado PEAK Updates

“Upcoming January 2016 Updates: The State CBMS PEAK team has released a summary of updates that will be implemented in PEAK on Sunday, January 10, 2016.

Medicaid Scam Alert from HCPF: Colorado Medicaid is alerting employers about a possible scam where employers or their payroll departments receive a letter or court documents claiming to be a "Medicaid Reimbursement Plan Garnishment" or something similar. Click here to access the full news alert and to learn more about how employers can protect themselves and their employees.

How to Report Technical Issues: This reference guide is for community partners to effectively and efficiently report technical issues encountered with PEAK or Connect for Health Colorado online application and eligibility systems.

Community Partner Support Call: Support calls are scheduled to follow PEAK updates to discuss system performance and known issues. The next support call is Thursday, January 14, 3:00 - 3:45 pm. Phone: 877-820-7831; Access code: 349141#.

Submit a Request for PEAK Outreach Materials: Brochures, client business cards, and posters are available! Request materials printed in English/Spanish at peakoutreach.com/outreach-materials.” [Source: Colorado PEAK]

Colorado PEAK Updates

"November Updates:

• Medical Assistance Disability Application: The State's disability determination application for Medical Assistance programs was incorporated into PEAK in June 2015; however, it was removed from PEAK on November 22 for review and reformatting. Applicants who require a disability determination will be prompted to print the disability application, which was the process prior to June.
• Error message on Job Income page in PEAK: Some applicants reported receiving an error message on the Job Income page in PEAK that indicated, "Your session has ended because of an error." This issue was resolved by Friday morning of last week. Those who experienced this issue should now be able to complete their application.

Community Partner Support Call: Support calls are scheduled to follow PEAK updates to discuss system performance and known issues. The next support call is Thursday, December 17, 3:00 - 3:45pm.  Phone: 877-820-7831; Access code: 349141#.

Submit a Request for PEAK Outreach Materials or Training: PEAK Outreach Materials including brochures, client business cards, and posters are available! Request materials printed in English/Spanish at peakoutreach.com/outreach-materials. Request training for your organization and access existing user guides, presentations, and webinars at peakoutreach.com/training." [Source: Colorado PEAK]

Colorado PEAK Updates

“October Enhancement Updates: Links to the October Enhancement training materials can be found on our website at www.peakoutreach.com/training

PEAK Outreach Materials: Brochures, client business cards, and posters are available! Request materials printed in English/Spanish at peakoutreach.com/outreach-materials.

Community Partner Support Call: Support calls are scheduled to follow PEAK updates to discuss system performance and known issues. The next call is November 19th 3:00 - 3:45 pm. Phone: 877-820-7831, Access code: 349141#.

Training Materials: PEAK On-Demand webinars are 10-15 minute recorded webinar guides that provide an explanation on how to perform specific actions in PEAK. These on-demand webinars that can be viewed and played back at any time. For additional PEAK instructional guides, please visit www.peakoutreach.com/training.” [Source: Colorado PEAK]

PEAK Updates

“PEAK Training - October 2015 Enhancements: The training sessions will cover detailed information about updates you can expect to see in PEAK and the enhancements that will help prepare you for the 2015-2016 open enrollment period for private health insurance.  For more information, contact us at peakoutreach@bouldercounty.org. To register, visit  https://sites.google.com/site/peakoutreachinitiative/peaknews:

• Aurora, Friday, 10/9, 9a - 11a
• Fort Collins, Monday, 10/12, 12:30p - 2:30p
• Eagle, Wednesday, 10/14, 9a - 11a
• Webinar, Thursday, 10/15, 1p - 3p
• Littleton, Friday, 10/16, 12:30p - 2:30p
• Webinar, Monday, 10/19, 9a - 11a

New PEAK Outreach Materials available: PEAK brochures, client business cards, and posters have been updated and are available! To request materials for your organization, please visit www.peakoutreach.com/outreach-materials.

Communications from the State CBMS/PEAK Team - Coming December 2015: The State CBMS/PEAK Communications Team is in the process of preparing a new email service for Community-Based Organizations (CBOs), cdhs_PEAK.News@state.co.us. CBO staff who opt-in to this email service will receive information about changes to PEAK functionality and navigation, system outages, and changes in policy for all of the programs for which clients can apply through PEAK.  To opt-in and begin receiving communications in December 2015, please email the following information to cdhs_PEAK.News@state.co.us:
Subject: SUBSCRIBE
Message:, Last Name, First Name, Community-Based Organization, Email Address” [Source: Colorado PEAK]

Colorado PEAK Updates

"New PEAK Outreach Materials Available: PEAK brochures, client business cards, and posters have been updated and are now available! To request materials for your organization, please visit www.peakoutreach.com/outreach-materials.

PEAK Enhancements - Register for Training:

• September Enhancements: We will be hosting a webinar on September 18 at 10:30am for the September enhancements. This webinar will be brief, as it includes just a few of the PEAK updates planned for the fall season.
• October Enhancements: In October, PEAK will be updated with the additional enhancements planned for Fall. We will hold live webinars as well as regional training sessions where you will have the opportunity to learn about these PEAK enhancements. Registration for the October webinars is open; however, we are currently finalizing the locations for regional training.

The schedule for the regional training sessions and more information on the October enhancements is yet to come, so please watch for an announcement or check for updates on News & Events page of our website at www.peakoutreach.com/peaknews.

2015 Building Better Health Event: As a reminder, the statewide health coverage open enrollment event, Building Better Health: Enroll 2015, is quickly approaching. In addition to training on the health coverage application process and Marketplace plan selection, attendees will have access to the latest uninsured data and coverage resources, with lots of time to network with other health coverage guides, assistance site navigators, certified application assistants, brokers, community-based organizations and advocates. Register now to join your colleagues and prepare for the 2016 open enrollment period.

Now Available: PEAKHealth Mobile App for Medicaid & CHP+ Clients: The Department of Health Care Policy and Financing has launched the new PEAKHealth mobile app.  PEAKHealth can be downloaded at the Apple iTunes Store or Android/Google Play App Store for free. For more information on the PEAKHealth mobile app, check out the PEAKHealth stakeholder resource page at CO.gov/HCPF/PEAKHealth-Stakeholders." [Source: Colorado PEAK]

PEAK Updates: Client Correspondence Issues

"The Governor's Office of Information Technology (OIT) CBMS team and its partners would like to share the latest information on client correspondence issues.

As you know, the PEAK Mail Center was not available between July 9 and July 28, 2015. However, we  would also like to inform you that this issue was tied to a breach that occurred between May 25 and July 5, 2015 in which client correspondence notices were mistakenly mailed to unintended recipients. It has been determined that a HIPAA breach impacted 1,622 CBMS clients and a social security number breach affected 1,258 CBMS clients. The technical error that caused notices to be mailed to unintended recipients was fixed on July 5 to prevent the problem from continuing. Please click here for the details on this important information." [Source: PEAK Colorado]

PEAK Training - June 2015 Enhancements

“The PEAK Outreach & Training team is hosting a June Enhancement Overview webinar on Monday, June 22, 9:00am. Click here to register. The webinar will cover the new design and the functional enhancements that are scheduled to go into PEAK on June 21.

If you would like to learn more about PEAK's new design, download the PEAK Redesign FAQs for clients and community partners.

For additional PEAK resources, visit the www.peakoutreach.com or email us at PEAKOutreach@bouldercounty.org.” [Source: Colorado PEAK]

PEAK Updates: website enhancements

“You may recall last year when the new PEAK logo was introduced, it came with news that a PEAK website redesign would follow in summer 2015. We are excited to announce that time is here!  Among other enhancements scheduled for June 21, the PEAK website will receive a highly anticipated face-lift. The updated PEAK website will bring enhanced accessibility and usability for clients while aligning aesthetically with the State of Colorado's branding initiative, brandCOLORADO.

We will provide more details on all of the enhancements in store for June within the next couple of weeks. In the meantime, please take a moment to register for a June Enhancement Overview webinar and check out the PEAK Redesign FAQs below.

June Enhancement Overview - Register Now!

• Thursday, June 18 | 2:00 pm 
• Monday, June 22 | 9:00 am

PEAK Redesign FAQs:

• FAQs for Clients
• FAQs for Community Partners
• FAQs for County Partners

More information on June enhancements to come. Information will also be posted to the Outreach and Training site at PEAKOutreach.com as soon as it is available.” [Source: PEAK]

PEAKHealth Mobile App Now Available

“The Department of Health Care Policy and Financing (HCPF) released a new mobile app for Coloradans enrolled in Medicaid and CHP+. Clients can use the PEAKHealth app to update income or upload paystubs, update contact information, set up premium/enrollment fee payments, view medical ID cards and benefits, and find a doctor. The app also includes health and wellness tips. There are two ways to use the app; clients can log in with their Program Eligibility and Application Kit (PEAK) account or anyone can use the app without logging in. Current Medicaid and CHP+ clients can create a PEAK account at any time. At this time clients still need to visit the PEAK website to create an account. Learn more about the PEAKHealth app here, and specific stakeholder information can be found here. PEAKHealth mobile app is for current Medicaid and CHP+ clients. It is not to complete an application or apply for benefits.” [Source: HCPF]

PEAK Updates

“April Enhancements:

• Spanish Translation: Resolved: Three issues were found in the Spanish application. Am I Eligible was missing text, the page for requesting a medical card was only partially translated, and the household member summary page contained errors.
• COBRA End Date: Resolved: In Report My Changes, PEAK was not queuing the correct pages when reporting an end date for COBRA.
• Application Status: Resolved: Some individuals were able to submit their application more than once due to an error with application status displaying incorrectly as "Not Submitted."

New to PEAK or Need a Refresher? The Intro to PEAK and Application Walk-Through recorded webinars are available anytime to watch at your convenience. Watch On-Demand:

• Introduction to PEAK
• Medical Assistance Application Walk-Through
• Food and Medical Assistance Application Walk-Through
• Manage My Account
• Remember to visit our outreach and training site where you can access all of our training and outreach resources.

Support Calls for Community Partners: Support calls for Community-Based Organizations (CBOs) are scheduled to follow major PEAK updates to discuss system performance and known issues.

• Thursday, May 28, 3:00pm-3:45pm, Dial-in: 1-877-820-7831 | Passcode: 349141#

Food Resource Materials: Click here to access Hunger Free Postcards to help connect your clients to food resources, or visit HungerFreeColorado.org to learn more.” [Source: Colorado PEAK]

PEAK Updates

“March Enhancement Overview and Training Resources: Several enhancements went into PEAK on March 22 to expand PEAK capabilities and improve the overall applicant and client experience.  If you didn't have a chance to attend a training on these recent updates, here are a few of the resources that are available to help get you up to speed on what's new in PEAK:

• Summary of March Enhancements
• March Enhancements Overview Presentation
• March Enhancements Recorded Webinar

PEAK Training: The Intro to PEAK and Application Walk-Through recorded webinars are available anytime to watch at your convenience. Remember to check out the PEAK Outreach & Training site. We have updated the instructional user guides and will continue to add resources as PEAK functionality is enhanced.” [Source: Colorado PEAK]

Policy Changes & PEAK Enhancements Coming on March 22

“On Sunday, March 22, 2015, the state will update several Medicaid rules, and will also enhance portions of the Program Eligibility and Application Kit (PEAK) through a major update to the Colorado Benefits Management System (CBMS). Please read this summary of upcoming changes. Medical Assistance updates (i.e. Medicaid and Child Health Plan Plus) begin on page three.

The PEAK Outreach Team will provide online training for community-based organizations on two dates. The training is recommended for all community-based organizations, even if you are not currently using PEAK.

• Wednesday, March 18, 2015, from 2:00 to 3:15 p.m. Register here.
• Monday, March 23, 2015, from 9:00 to 10:15 a.m. Register here.  

CKF plans to discuss these enhancements at upcoming meetings. Go to http://cchn.org/ckf/ckf-coalition/meeting-event-calendar/ to see when our meetings will be held.” [Source: Covering Kids and Families]

PEAK Updates

“March Enhancements: There are several enhancements in store for March 22nd that will expand PEAK capabilities to improve the overall applicant and client experience. Click here for a full summary of the March enhancements and visit the Training Resources page to learn more and register for training.

PEAK Training Resources: 

• We are hosting two live webinars where you can learn about the upcoming PEAK enhancements: March 18th 2-3:15pm and March 23rd 9-10:15am.
• The Intro to PEAK and Application Walk-Through On-Demand webinars have been updated and are available for you to watch at your convenience.
• Remember to check out the PEAK Outreach & Training site. We have updated the instructional user guides and will continue to add resources as PEAK functionality is enhanced. Click here for PEAK Training Resources and click here to request PEAK training.

PEAK Support Calls: Support calls for Community-Based Organizations (CBOs) are scheduled to follow major PEAK updates to discuss system performance and known issues. Next CBO call is March 26, 3-3:45pm | Dial-in: 1-877-820-7831 | Passcode: 349141#. If you experience technical issues with PEAK, please email the Help Desk for assistance at CBMS.Help@state.co.us and/or direct clients to contact their local county office for assistance.” [Source: Colorado PEAK]