Emergency Fix Implemented in CBMS for Unsent CHP+ Enrollment Fee Letters

“Due to an issue with the Colorado Benefits Management System (CBMS), CHP+ enrollment fee letters were not generated between January 24, 2015, and April 10, 2015. As a result of this problem, 2,278 cases were identified that had not received a CHP+ enrollment fee letter notifying the client that the enrollment fee was due. In addition, 294 cases were identified that had been closed for not paying the enrollment fee. An emergency fix was implemented in CBMS on April 15, 2015, to resolve the problem. The emergency fix included the following resolutions:

• A mass update was run on all 2,278 identified CHP+ cases that had not been notified of the fee to pend the case for 30 days, and extended the enrollment fee due date to May 14, 2015. CBMS generated and sent a CHP+ enrollment fee letter for these cases.
• A mass update was run on the 294 cases that had been closed to reopen them, and an enrollment fee letter was sent.” [Source: CBMS]