This post contains information on:
- Webinars
- Enhancements Coming June 23
- Post-Build Calls for Community Partners
- Support Calls
The PEAK Outreach Team will host 10 PEAK Enhancements Webinars (each one hour plus time for questions) in the next two weeks. Each webinar will be customized for the audience and will provide more in depth information regarding the new enhancements. To join a PEAK webinar, register through one of the links below. At the time of the webinar, dial into the audio at (866)740-1260 and connect to the webinar through the link emailed to you at the time of your registration.
Direct Links to Webinars for Community Partners:
- Thu, June 20, 9:00am - 10:30am
- Fri, June 21, 10:00am - 11:30am
- Fri, June 21, 12:00pm - 1:30pm
- Mon, June 24, 12:00pm - 1:30pm
- Tue, June 25, 10:00am - 11:30am
- Tue, June 25, 12:00pm - 1:30pm
- Wed, June 26, 10:00am - 11:30am
- Thu, June 27, 1:00pm - 2:30pm
PEAK Enhancements Coming June 23 - Quick Synopsis
New Design: New design enhancements will improve the navigation on the site and overall user experience. There is no impact to functionality other than the enhanced features detailed below.
'Apply for Benefits' Log-In Changes: The PEAK site will begin using a client's e-mail address as the user name. Clients will be able to reset their passwords without contacting the Help Desk. Clients will choose security questions to validate the identity of anyone seeking to reset the password. Unlike before, users will not have to remember their security questions as they are now linked to the user name.
Client E-mail Address: Anyone may apply for benefits using PEAK, regardless of whether they have an e-mail address. Without an e-mail address, clients will login as a guest but will not be able to save their un-submitted application. With an e-mail address, clients will be able to save an application and use the new 'Manage My Account' features.
Note: If you would like to use a 'How to Get Email' guide with your clients, you can request one from peakoutreach@bouldercounty.org
All Peak 'Apply for Benefits' applications that are in process and have not been submitted must be submitted prior to 5:00PM on June 21, 2013 or the information will be lost. After June 23, anyone wishing to have a PEAK account (including existing PEAK account holders) will be required to create a new account using an e-mail address as the user name.
New 'My Account' Feature: Clients will access the 'Report My Changes' and 'Check My Benefits' functions from a new 'Manage My Account' section of the PEAK website, where they can manage their account and benefit information.
Opt-in to Express Lane Eligibility: Children receiving Food or Cash Assistance benefits and who qualify for a Medical Assistance program will be able to opt-in electronically through PEAK, in addition to completing and returning the paper opt-in forms.
Provider Portal Pilot: Two Pueblo area medical providers will test 'adding a baby' on behalf of their clients through a new portal on the PEAK website.
PEAK will be positioned to exchange needed information swiftly and accurately, and will meet the challenge of providing a world-class electronic application system as mandated by the Affordable Care Act.
PEAK Post-Build Calls for Community Partners
We invite our Community Partners to participate in a PEAK Post-Build Conference Call on Monday, June 24, 2013, from 11:00AM - 11:45AM. The call will begin with a status update from Deloitte on performance Post-Build and any known issues with PEAK and then will open up for participants to voice any questions or issues they are experiencing. During the course of discussion, if you are asked to provide additional information, we request that you send the information to CBMS.Help@state.co.us with the subject: PEAK Post-Build Call Information.
There will be a follow-up call from 3:00PM - 3:30PM the same day to provide updates on issues discussed during the previous call.
Dial the Access Number: 1-877-820-7831
Participant passcode: 349141#
Any questions may be directed to CBMS.Liaison@state.co.us
PEAK Support Calls
Our regular PEAK Support Call assists those using PEAK by connecting them with subject matter experts. Calls are on the first Wednesday of each month at 12 noon. On support calls, updates are given and questions are answered. This is also a forum where staff can share best practices and discuss ways to improve the systems.
Dial the Access Number: 1-712-432-0220
Enter code: 5642211#
[Source: Colorado PEAK]
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