In order to help inform this project, ClinicNET is looking for case studies (it will be de-identified) of patients who have been difficult to serve. This can be for any reason (needs are great, unable to find services, patient not following through, unable to pay for care, etc). We would be grateful to have the opportunity to speak with anyone in this position of patient navigation and/or care manager (PN/CM), as well as providers or other staff who are engaged with patients who you are struggling with overcoming the barriers presented by the patient to engage in health care treatment. Below is a list of questions to complete. Please email your answers to cathryn.benedict@clinicnet.org or call her at 720-280-0997. In return, Cathryn will provide your clinic with resources developed through this project. Thank you in advance!
- What does the person already have access to and connections within his/her community? What is missing?
- Do close relationships act as barriers or assets?
- What are the personal factors that contribute to this barrier or the difficulty in overcoming this barrier? What personal assets does this individual have?
- What are the Interpersonal/Relationship/Social Support barriers that you have identified?
- What are the Interpersonal/Relationship/Social Support assets that you have identified?
- What Institutional & Organizational resources does the person require?
- Identify Institutional & Organizational resources the person has already accessed.
- Where have you already searched for resources (i.e. 2-1-1, community directories, agency social worker, etc .. )?
- What medical or health issues are relevant to the person accessing resources (i.e. disability, ESRD, etc.)?
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