- Medical Assistance: General assistance is available for information about applications, benefits, billing, etc. Live Online Chat: Colorado.gov/PEAK Monday - Friday, 12:30pm-4:00pm; Medicaid Customer Contact Center 800-221-3943
- Food or Cash Assistance: General assistance about Food and Cash Assistance applications. Customer Service Center 800-536-5298
- Connect for Health Colorado Marketplace: General assistance for information about how to sign up for a plan or report a technical issue with the Marketplace. 855-PLANS-4-You (855-752-6749)
- PEAK Technical Support: Report error messages, frozen screens, time-outs, grayed-out buttons, etc. Email information and screenshots to CBMS.Help@state.co.us
PEAK Support Calls: If you were unable to join the PEAK Support Call on November 19th, below is the summary of notable items that were discussed.
- Resolved: The PEAK News page on the PEAK website had reverted to an old version. The page has been updated with current news.
- Resolved: There were a few reports during the week of 11/9 in which applications that should have received a Real Time Eligibility determination were pending. The cause of the issue was immediately resolved, and the applications were processed.
- Resolved: Some applicants were being asked for information about additional household members after indicating there were no other people to report. The cause of the issue has been resolved, and applicants should no longer be experiencing this issue.
- Known/Resolution in Progress: Some clients are having trouble using Report My Changes to be re-evaluated for APTC so they can shop for health coverage. Until this is fully resolved, clients should initiate a new PEAK application or submit a paper application.” [Source: Colorado PEAK]
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