“Coloradans are now able to check the status of their Medical Assistance Application (includes Medicaid and Child Health Plan Plus (CHP+) by calling 1-800-359-1991 between 8:00am and 6:00pm Monday-Friday (closed state holidays). Customer service representatives will be on hand to assist with identifying the status of a caller’s application, and if needed, obtain the information needed to process their application. Applicants will need to provide their Application Tracking Number, found on the final screen of the online application when they call.
Federal law requires all applicants seeking financial assistance to help buy insurance through Connect for Health Colorado marketplace be screened for Medicaid first. Once it is determined a person does not qualify for Medicaid, the individual can then apply for financial assistance to buy insurance through the Connect for Health Colorado marketplace. In Colorado, the average processing time for a Medical Assistance application is 16 days.
Click here to find out what steps you can take if you are awaiting an eligibility determination. Please share this resource with consumers if they have questions. You can also find this information on our new page Colorado.gov/HCPF/MyApplication. This page will continue to be updated with important application related information.
HCPF has also updated their messaging guidelines. Check out the latest version here on Coloraod.gov/HCPF/ACAResources.” [Source: HCPF]
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