New Report: Building a Consumer-Oriented Health Insurance Exchange

As states develop insurance exchanges, their decisions have profound implications for consumers. This new report covers three main areas where consumers intersect with the exchange:

1. Consumer participation in exchange governance, such as directly serving on governing boards;
2. Consumer input into policy and implementation decisions, and the various avenues states are using to gather this input, such as workgroups and town hall meeting participation; and
3. Early planning for the consumer-serving functions of the exchange, such as navigator programs and the web portal.

Download the report and other additional NASHP publications about Health Insurance Exchanges.