Thursday, March 30, 2017

Latest from CO Dept. of Health Care Policy & Financing (HCPF)

  • Request from HCPF: "Last spring, individuals throughout the state, including many of you, took a survey to share your feedback about how to improve the language, look, and feel of eligibility-related client correspondence generated through the Colorado Benefits Management System (CBMS). Using that feedback, earlier this month, we implemented changes to the Income Eligibility Verification System (IEVS) letter and the Medical Assistance Redetermination (RRR) Packets.

    Now, the Departments of Health Care Policy & Financing and Human Services, Connect for Health Colorado and the Governor’s Office of Information Technology are tackling the Notice of Action (NOA), and we need your help once again. Drawing on your feedback from last spring combined with two rounds of client interviews around the state, we have developed an updated draft NOA, but we’re not done yet.


    We want to hear from you again.
     Once again we have engaged Joining Vision and Action (JVA) to create and analyze a survey to gather your feedback on this updated draft NOA. This brief and anonymous survey will take approximately 10 minutes to complete. We will use the data from the survey responses to improve the language and format of the NOA.

    The survey can be accessed by clicking the following link:
     https://www.surveymonkey.com/r/RevisedNOAFeedback2017 The survey closes on Friday, April 7 at 5 p.m. Please complete the survey and share the link with your colleagues."

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